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Our client is a leading company in logistics with global operations, having business locations at more than 390 locations worldwide. Annual turnover of group is 4.1 billion pounds with the employee strength of 24000.
Our client's major business focus areas are: Contract Logistics, Freight Logistics, Port Logistics & Public Transport. Our client is the only service provider with accreditation of ISO 9001, EMS 14001 & OHSAS 18001. Our Client in India is spread all over the metros and mini metro cities of India and have offices in Mumbai, New Delhi, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, Hyderabad and Vadodara. Their employee strength in India is close to 800 employees and are growing over 50% year on year.
Opportunity with Logistics Industry.
Position : Manager Sales
Location: Bangalore
| S. No. | Job Description |
| 1 | Sales & Business Development: |
| a | Responsible for execution of sales plan and achieve the sales target assigned |
| b | Analyse and understand customer's requirement and offer them best solutions to meet their requirement |
| c | Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received |
| d | Conducting research about the client’s background, turnover, strengths, weakness, products through online/offline information |
| e | Maintain long term relationship with old and current customers to generate additional revenue for the organization |
| f | To work closely with the Sales Haed to drive the organizations growth , product development and geographical spread |
| g | Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers |
| h | Participate in identifying corporate sales planning and strategies |
| i | Identify and enlarge Targeted Customer Base and Industry |
| 2 | Customer Relations: |
| a | Develop strong customer relationships through regular visits or timely response to their queries. |
| b | Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer stickiness/ retention. |
| c | Work in coordination with Pricing/ Procurement team to provide best possible quote to customers as well as secure good margin for the company too |
| d | Ensure timely redressal of pre & post sales customer queries, grievances and escalate issues whenever required |
| e | Ensure regular visit to all key customer to maintain smooth relationship |
| 3 | MIS & Documentation: |
| a | Ensure adherence to SOP’s formulated and strive continuously to improve the same |
| b | Ensure timely submission of all required MIS to management |
| c | Responsible for safeguarding of all documents related customer, orders, specifications, etc |
| d | Ensure separate files for each customer is maintained and any document is easily available at anytime |
| 4 | Team Development: |
| a | Ensuring Proper training,mentoring, coaching is given to the team members thereby contributing to the organizational success |
| S. No. | Key Performance Indicators |
| 1 | Achievement of allocated Financial Targets |
| Allocated GP Targets | |
| Volume Targets | |
| 2 | New Customer Acquisition |
| Number of new customers on board | |
| 3 | Data Quality Management- Sales MIS & Report Generation |
| 4 | Usage of CRM Tool |
| 5 | Customer Satisfaction Feedback |
| Techinical Skills Needed: Business intelligence, Persuasing Skills,MS Office |
| Behavioural Skills Needed: Customer Service Orientation, Achievement Orientation, Drive Iniative and Energy, Teamwork, Flexibility and Resilience, Process Orientation |
