About Company

Our client is a privately held commercial real estate services firm headquartered in New York City. The firm owns approximately 250 offices in 60 countries and has over 16,000 employees. They are one of the leading IPC’s and deliver integrated solutions to landlords, tenants and investors at each stage of the real estate & commercial property process.

The firm's global services include leasing, sales and acquisitions, debt and equity financing, investment banking, corporate services, property management, facilities management, project management, consulting, valuation, appraisal and property tax services.

In India our client has offices in Mumbai, Delhi, Hyderabad, Ahmedabad, Kolkata, Bangalore, Pune & Chennai.

Job Description

• First point of contact for all customer related queries and requests
• Responsible for data entry into the C&W / Client Software
• Provides clerical and office administrative support to the onsite Facility Management team
• Provide a helpful and efficient service to all customer requests
• Be polite and courteous at all times
• Take help desk calls and log onto system, issue job cards to relevant location or tradesman
• Follow up to ensure work is done
• Provide feedback to users as to the status of job as necessary
• Ensure that the emergency contact file is up to date
• Performing all duties in a safe manner, following all safety procedures, and maintaining a clean work Area
• Complying with company policies and procedures and adhering to company standards
• Performing other assignments as required