About Company

Our client is a privately held commercial real estate services firm headquartered in New York City. The firm owns approximately 250 offices in 60 countries and has over 16,000 employees. They are one of the leading IPC’s and deliver integrated solutions to landlords, tenants and investors at each stage of the real estate & commercial property process.

The firm's global services include leasing, sales and acquisitions, debt and equity financing, investment banking, corporate services, property management, facilities management, project management, consulting, valuation, appraisal and property tax services.

In India our client has offices in Mumbai, Delhi, Hyderabad, Ahmedabad, Kolkata, Bangalore, Pune & Chennai.

Job Description

• To deliver high quality, prompt and courteous soft services in support of Customers’ business needs in a safe working environment.
• Inspect and monitor the functions of building facilities including Pantries, wash rooms, common areas.
• Report and follow up any request & complaints from Client to FM & management team.
• Checking and maintaining the Log books and checklists of all facilities as related to retail outlets, service centers.
• Prepare and send Daily/weekly/Monthly report to the FM.
• Inspect and monitor the function of office facilities with respect to cleanliness, safety.
• To liaise with concerned soft services vendors for any malfunctions detected.
• To follow up any requests/complaints from Client employees
• To arrange for additional purchase upon request and approval from Client regarding the soft services
• To ensure all office equipment, including photocopiers, fax machines, and printers are in good working order.
• Track HK, Security and Technical services and track maintainace activity for assigned Kotak branches and update the same.
• Take premises rounds as per visit and maintain premises inspection schedules. Audit for cleanliness and hygiene and take corrective actions as and when required.
• On-time submission of weekly, fortnightly and monthly updates to AFM for reporting.
• Apply and follow the contractual obligations, policies and procedures.
• Connect with client at premises for feedback during site visits.
• Ensure a clean and safe environment for all facility, employees, visitors and staff.
• Report and send service order to contractor of maintenance and repair
• Evaluate the service level of the concerned vendors.
• Checking and maintaining Inventory record.
• Ensure site related compliances are maintained.
• Ensure fortnightly / monthly trainings are organized.
• Conduct monthly vendor reviews and penalize the vendor against SLA deductions.
• Ensure invoices checked, raised and are submitted on time